PRIVACY POLICY – DREAM RENT D.O.O.

Effective Date: 12 April 2026

INTRODUCTION

DREAM RENT d.o.o., Serdara Jola Piletica 20, Podgorica, PIB: 03183432 (hereinafter: “DREAM RENT”, “Company”, “we”) pays particular attention to the protection of personal data of its users.

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable laws of Montenegro, ensuring that processing is lawful, fair, transparent and proportionate, while also protecting the legal, financial and operational interests of the Company.

By using our website, submitting requests, making reservations or entering into agreements, you confirm that you have read, understood and accepted this Privacy Policy.

1. DATA CONTROLLER

DREAM RENT d.o.o.
Serdara Jola Piletica 20, Podgorica, Montenegro
PIB: 03183432
Website: www.dreamrent.me

Email: dreamrentme@gmail.com
Phone: +382 67 731 133

The Company may act as data controller and/or processor, depending on the service provided.

2. COLLECTION OF PERSONAL DATA

We collect personal data:

Directly from you (contracts, reservations, inquiries)
Through website forms and communication channels
Through third-party platforms or partners
When required by law or necessary for business operations

Types of data include:

Name and surname
Email and phone number
Passport / ID data
Driver’s licence data
Booking and rental details
Payment-related information
IP address and technical data
Communication records

The Company reserves the right to request additional data where necessary for verification, legal compliance or risk prevention.

3. PURPOSE OF PROCESSING

Personal data is processed strictly for:

Reservation and contract execution
Identity and eligibility verification
Customer communication and service delivery
Legal and regulatory compliance
Protection of Company rights in disputes, damages and claims
Fraud prevention, misuse detection and risk control

The Company reserves the right to process personal data whenever necessary to protect its legal, financial and contractual interests.

4. LEGAL BASIS

Processing is based on:

Contractual necessity
Legal obligations
Legitimate interest of the Company
User consent (where applicable)

5. USE OF WEBSITE

The website may be used anonymously.

However, we may collect technical data such as:

IP address
Browser and device information
Pages visited

These are used for security, analytics and service improvement, and are not used to directly identify users unless required.

By submitting data via forms, you voluntarily provide such data for the intended purpose.

6. DATA SHARING

We do not sell personal data.

Data may be shared when necessary with:

Authorities (police, courts, regulators)
Insurance companies
Payment processors
IT, hosting and accounting providers
Business partners and booking platforms

The Company reserves the right to disclose data where necessary to:

Enforce contractual rights
Prevent fraud or illegal activity
Protect its property and legal interests

7. DATA RETENTION

Personal data is retained:

For the duration of the contractual relationship
As required by law (accounting, tax, legal obligations)
As long as necessary for dispute resolution and legal protection

The Company reserves the right to retain data longer where necessary for evidence, claims or legal proceedings.

8. DATA SECURITY

We apply appropriate technical and organizational measures.

However, the user acknowledges that:

No system is completely secure
Data transmission is at own risk

9. USER RESPONSIBILITY

Users are responsible for:

Providing accurate and truthful data
Providing valid legal documents
Not submitting false or misleading information

The Company reserves the right to:

Refuse service
Cancel bookings
Report misuse to authorities

10. USER RIGHTS

Users may request:

Access to data
Correction
Deletion (where legally possible)
Restriction of processing
Data portability
Objection to processing

The Company may refuse requests where:

Data is required by law
Data is needed for legal protection
There is an ongoing dispute or claim

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for:

Unauthorized access caused by user negligence
Third-party system failures
Data misuse outside Company control
Incorrect or false data provided by users

12. THIRD-PARTY SERVICES

We may use third-party services (analytics, booking platforms, payment providers).

We are not responsible for their privacy practices.

13. COOKIES

We use cookies to:

Ensure functionality
Improve experience
Analyze usage

Users may disable cookies, which may affect functionality.

14. NO AUTOMATED DECISION-MAKING

The Company does not use automated decision-making or profiling.

15. CHANGES

The Company may modify this policy at any time.

Changes take effect upon publication.

16. CONTACT